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General

Where is Saikale located?

Our main office is in São Paulo.

Does Saikale have any retail locations?

They are in the process of preparation.

Shipping, Delivery & Returns

Does Saikale provide worldwide shipping?

For your convenience, we are happy to ship our products to every place in the world. We are glad to offer Free Standard Shipping for Any Order Over $200.

How long until I receive my jewelry?

Since our products are meticulously hand-crafted, processing times can vary from product to product. Typically, it takes 12-15 working days for processing. Rest assured, all relevant information regarding your order, including tracking details, will be sent to you via email once your order is on its way.

What if I don't like my jewelry after I receive it?

We promise an easy 60-day return policy. If you don't like the jewelry after you receive the package, just return it unused and in its original packaging. Upon acceptance of your return, the refund will be issued to your original account.

What should I do if I can’t receive my parcel?

You can email our customer service directly and show your tracking number, and then we will check it for you. Supposing that we are sure the parcel was lost indeed, we will arrange a new delivery or refund. However, if the items were lost because you offered us incorrect address information, you should be responsible for the loss.

What is Saikale's return policy?

We offer an easy, hassle-free 60-day return policy. If you are not completely satisfied with your purchase, you may return it for a refund within 60 days of the delivery date.

My Order

How do I make changes after my order has been placed?

If you notice a mistake with your order after receiving an order confirmation email, please email us contact@saikale.com or leave us a clear and detailed message on instagram with your name, phone number, and order number if available.

Why didn't I receive the confirmed email after placing an order successfully?

In normal conditions, your email address maybe wrong or blocked by spam filters. You’d better check your junk mailbox or change your spam filters. Another way is leaving your usual mail address in order that you can receive all of our emails.

Will I have to pay customs duties, taxes or other fees?

You will not be charged any consumption tax by Saikale. However, you may need to pay the customs duties by yourself if there is any.

Jewelry

What is the material of Saikale Jewelry?

Our hand-crafted pieces are either gold-plated or made of 925 sterling silver. Each specific material and stone used in our jewelry is detailed in the description of each product, helping you find the perfect piece for you.

How do I care for my product?

Saikale guarantees strict standards of materials and design. With the right care, you can maintain the beauty of your Saikale pieces for years. We recommend storing your jewelry in its box or flannel bag to protect it.

Does Saikale accept wholesale orders?

Yes! We’re always interested in teaming up with individuals who align with our mission of leaving a positive legacy on this earth.

If you're interested, kindly send an email to contact@saikale.com with your inquiry

Orders & Payment

How do I make changes after my order has been placed?

If you notice a mistake with your order after receiving an order confirmation email, please email us at contact@saikale.com

How do I change the currency?

In our menu, you will see a currency widget where you can change the currency to one of the following: USD, AUD, GBP, CAD, EUR, MXN, NZD, PHP, SGD.

Which payment methods are accepted?

Paypal, all major credit cards, Afterpay, Clearpay, Klarna, Applepay and Googlepay are accepted.

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