FAQs

For your convenience, we are happy to ship our products to every place in the world. We are glad to offer Free Standard Shipping for Any Order Over $200.

Since our products are meticulously hand-crafted, processing times can vary from product to product. Typically, it takes 12-15 working days for processing. Rest assured, all relevant information regarding your order, including tracking details, will be sent to you via email once your order is on its way.

We promise an easy 60-day return policy. If you don't like the jewelry after you receive the package, just return it unused and in its original packaging. Upon acceptance of your return, the refund will be issued to your original account.

You can email our customer service directly and show your tracking number, and then we will check it for you. Supposing that we are sure the parcel was lost indeed, we will arrange a new delivery or refund. However, if the items were lost because you offered us incorrect address information, you should be responsible for the loss.

We offer an easy, hassle-free 60-day return policy. If you are not completely satisfied with your purchase, you may return it for a refund within 60 days of the delivery date.

If you notice a mistake with your order after receiving an order confirmation email, please email us or leave us a clear and detailed message on instagram with your name, phone number, and order number if available.

In normal conditions, your email address maybe wrong or blocked by spam filters. You’d better check your junk mailbox or change your spam filters. Another way is leaving your usual mail address in order that you can receive all of our emails.

You will not be charged any consumption tax by Saikale. However, you may need to pay the customs duties by yourself if there is any.

Our hand-crafted pieces are either gold-plated or made of 925 sterling silver. Each specific material and stone used in our jewelry is detailed in the description of each product, helping you find the perfect piece for you.

Saikale guarantees strict standards of materials and design. With the right care, you can maintain the beauty of your Saikale pieces for years. We recommend storing your jewelry in its box or flannel bag to protect it.

Yes! We’re always interested in teaming up with individuals who align with our mission of leaving a positive legacy on this earth.

If you're interested, kindly send an email to us with your inquiry.

If you notice a mistake with your order after receiving an order confirmation email, please email us.

Paypal, all major credit cards, Afterpay, Clearpay, Klarna, Applepay and Googlepay are accepted.